The health and safety of our employees and customers remains to be at the forefront of everything we do. Below you will find all our our current Covid-19 updates.
Delivery Covid-19 Update
Throughout the pandemic, and now, we remain open for business. Despite our best efforts some delivery services may be disrupted during this time.
We work alongside Royal Mail and UPS. For more information see the Royal Mail Covid-19 Update and UPS Covid-19 Update.
Please allow for extra time on the arrival of your order, if your order is over 24 hours late according to the stated delivery times, please email us on [email protected] with your order number and we will investigate and update you.
If you have ordered an item for collection you will still be able to collect from our Loddon office, however, you will not be able to come into the building, Instead after payment the item we will ask you for your expected arrival time and the order will be placed in the lobby.
Once you reach the barrier call through and we will let you into the visitor car park. Please ensure you are wearing a mask before entering the lobby and collecting your order.
General Covid-19 Update
We have reviewed our current operations and made changes to specifically cater for the impact of COVID-19.
We still have operational team members onsite to ensure our customers remain supported, we have also taken extra precautions such as enhanced cleaning regimes and sanitisation across our sites and offices to help protect our staff.
Our Customer Services Teams sales are available to take calls and emails to support you with your requirements and can be contacted by phone between 8.30am and 2pm Monday to Friday.
Please note that we may be experiencing high levels of calls. if you can not get through please email [email protected].
You can find the contact details for Gas Equipment Direct on our contact page.
The current situation is dynamic, but we are committed to maintaining our business operations and ensuring you continue to receive the highest quality service without disruption.