Gas Equipment Direct - Frequently Asked Questions (FAQ)
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How and where do I send returns?
    We want you to love your purchase from us, however if you are not entirely satisfied with the product purchased please let us know and we will work with you to make it right.

We offer all customers a 14 days return policy from the day of receipt. To be eligible for a return, the goods must be unused and in their original condition. Your item does not need to be in its original packaging however if it is not, please label the box with your order number and if possible, include the dispatch note within the box.

At present, we do not offer returns labels, so customers will need to pay the return postage for the item(s), which is non-refundable.

Please follow this link to make a return:

Once the goods have been received back, our QA Department will inspect the goods and upon successful inspection, our Accounts Department will be notified and a refund will be issued within 7 days, less the initial postage charge.