Gas Equipment Direct - Frequently Asked Questions (FAQ)
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My delivery has not arrived by the expected due date, why?
    This could be due to many reasons such as a courier breakdown, delays at the warehouse or processing issues. No matter what the reason though we will always endeavour to ensure your order arrives with you within the predicted time frame and will make every attempt to contact you if this may be affected.

We admit that we are only human and that sometimes, even through all of our good willed attempts, a delay may go unnoticed. If this does occur, we ask that you contact us as soon as possible and we will get straight on the case to resolve the issue for you within 48 hours.

Please be aware that a delay could also occur if no one is available at the property to sign for the goods upon delivery. If this is the case, the couriers should leave a calling card with their details on so you can contact them directly to rearrange delivery for a more convenient time/date. If there are 3 failed delivery attempts at the delivery address, and no contact has been made with the couriers, the goods will be returned to us and a further delivery fee will need to be paid before the goods are released from our warehouse again.