You will find your packages in safe hands with our courier partners UPS and DX Freight.
For all standard sized items (ie. singular meter boxes, hoses, changeovers) we will ship with UPS. You can track UPS orders here: – www.ups.com/track and for bulky items we will ship with DX and you can track your package here: – https://my.dxdelivery.com/
You will find your packages in safe hands with our courier partner UPS.
We deliver to most UK Mainland addresses, with the exception of ‘Highlands and Islands’ locations, as determined by UPS. Please contact us if you are unable to place an order due to your postcode and we can clarify this for you.
ESTIMATED SHIPPING CHARGES (ex. VAT)
STANDARD – 2 to 5 Business Days – £7.50
FREE DELIVERY – 2 to 5 Business Days – Orders over £75.
NEXT DAY – Next Business Day – £10
Orders must be placed before 4pm for Next Day Delivery (next working day, Mon-Fri).
Next Day orders placed between 4pm Thursday and 4pm Friday will be dispatched on Friday for delivery to you on Monday. Next Day orders placed between 4pm Friday and 4pm Monday will be dispatched on Monday for delivery to you on Tuesday (all Mondays excluding Bank Holidays).
We advise all customers to wait until delivery of their order to book any fittings/appointments concerning parts in their order. While we will always act as quickly as possible to resolve all delivery issues, we cannot offer any compensation for missed fittings/appointments due to late delivery of parts or lost items.
If you are not available to receive your order when our courier attempts to deliver it to your address, the courier may take your order to a UPS Access Point for collection by the customer as part of their delivery policy. This will be held at the UPS Access Point for up to 7 days, at which point, if left uncollected, your order will be returned to our warehouse. A second delivery charge will be made to redeliver to the order’s address in this circumstance if the items are still required. Otherwise, a refund of the goods will be provided to the customer. Please note: we cannot reimburse any costs incurred (eg. travel, parking etc.) in collecting an order from a UPS Access Point.