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Gas Equipment Direct Privacy Policy

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This Privacy Policy describes how your personal information is collected and used  when you visit or make a purchase from


When buying goods from us, we need to know some basics, including your name, postal address, e-mail address, telephone number, credit card number and expiry date. We also need your e-mail address to send you information about the status of your order. We gather this information to allow us to process any orders you make and to send you our newsletter or e-mail offers if you have subscribed to this service.

The relevant information is then used by us to communicate with you on matters relating to the conduct of your account and the dispatch of the goods or services ordered.

We may also wish to provide you with information about special features of our website or any other services, offers or products we think may be of interest to you. We will ask you if you want to receive this information in advance and if you have elected not to receive such information, it will not be sent to you. In any communication from us, you can easily remove yourself from future distribution by following the “unsubscribe” link in the mailing or by contacting us by e-mail or telephone. We will act on your instructions immediately.

There is certain information we collect when any of the following actions are taken by you: when you place an order with Gas Equipment Direct, online or over the phone, when you leave a review, when you create an account on our website, when you request a return and when you submit an online form. When any of these actions are taken we obtain some personal information such as your name, address, email address and contact number. By supplying this information, you consent to our use of the information in accordance with this Privacy Policy.

If an account is created on our website, we do not have access to your secure password, and changes to your account can only be made by you. We do not store customer credit card details, nor do we share customer details with any 3rd parties.


We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Send marketing information via SMS and Email – If you have opted in for this


By submitting your information, you consent to the use of that information as set out in this privacy policy.

If we change this privacy policy we will post the changes on this page and may place notices on other pages of the website (such as the home page), so that you may be aware of the information we collect and how we use it. We will also e-mail you should we make any changes so that you may consent to our use of your information in any revised way.

Continued use of this website will signify that you agree to any such changes.


Gas Equipment Direct use the following couriers: UPS / DX Freight. In order to fulfil your order and get the goods sent to you, details such as your name, address and contact number, will be passed onto our couriers so they can fulfil this order.


DX Freight –


To ensure that your credit/debit card is not being used fraudulently our payment providers, SagePay and PayPal, will check the address you provide along with the CV2 value you entered against the card issuer’s records. In performing these actions, your address and CV2 will be sent to the card issuers systems. The card issuer will then return a response indicating if it has matched or not. We are not responsible for the values returned.

By placing an order with Gas Equipment Direct, you accept our Terms and Conditions and consequently consent to such checks being made. Our website does not handle any part of the card processing checks. We therefore do not hold or interact with any card information you supply during the checkout process.

The only time we will have access to your payment details is when an order is placed over the phone. Once payment has been taken however, your card details are immediately shredded.


Your information may be shared internally, including with members of the HR, Accounts, Directors and IT Staff. Your information will also be shared with our couriers so we can fulfil your order and get your goods dispatched to you.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a summons, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


We use cookies on our website to enhance your visit. If you do not wish to accept cookies your web-browser should be configured to notify you and/or reject cookies.


A system whereby a message is given to your web browser by our web server. This message is stored by your browser in a text file. Each time the browser requests a page from the server, this message is sent back. A cookie’s main objective is to identify users and personalise their visit by customising web pages for them, for example by welcoming them by name next time they visit the same site.

Please be aware that this site requires the use of cookies to function correctly. If you elect for your browser to reject cookies, you may find that this site will not work correctly.

Cookies are never used by this site to gather or store personal or sensitive information about you.


This Privacy Policy may be updated from time to time, so you may wish to check it each time you submit personal information to Gas Equipment Direct. The date of the most recent revisions will appear on this page. If any significant changes are made to this Privacy Policy, we will provide a more prominent notice. If you do not agree to these changes, please do not continue to use Gas Equipment Direct.


If you would like to contact us regarding this Privacy Policy, then please send an email to Alternatively, by mail using the details provided below:

Prospect House, Loddon Industrial Estate, Loddon, Norwich, NFK, NR14 6JD, United Kingdom


You can update your information by logging into your account at any time. You may also call us or email us to update this information for you, however we will never update information without prior written consent. This is to protect both Gas Equipment Direct and yourself.

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please send an email to


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

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