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Gas Equipment Direct Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

There is certain information we collect when any of the following actions are taken by you: when you place an order with Gas Equipment Direct, online or over the phone, when you leave a review, when you create an account on our website, when you request a return and when you submit an online form. When any of these actions are taken we obtain some personal information such as your name, address, email address and contact number. By supplying this information, you consent to our use of the information in accordance with this Privacy Policy. We refer to this information as “Order Information.”

If you create an account on our website, you will be asked to provide the following information: First Name, Last Name, Email Address, Telephone Number and Address. Once an account is created, we do not have access to your secure password, and changes can only be made to your account by you. No one else will be able to see this personal information. This information is collected so we can identify the individual to whom the account belongs. We may also use your information to contact you regarding your order or any updates to our website such as Privacy Policies and Terms and Conditions.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Send marketing information via SMS and Email – If you have opted in for this

We use the Device Information that we collect to help us screen for potential risk and fraud and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


Gas Equipment Direct use the following couriers: TNT, DPD and Royal Mail. In order to fulfil your order and get the goods sent to you, details such as your name, address and contact number, will be passed onto our couriers so they can fulfil this order.

Royal Mail Privacy Policy -

DPD Privacy Policy -

TNT Privacy Policy -


You can update your information by logging into your account at any time. You may also call us or email us to update this information for you, however we will never update information without prior written consent. This is to protect both Gas Equipment Direct and yourself.

Should you wish to access the personal information that we hold about you please either email us or call us and we will provide all requested information within 7 working days.


This Privacy Policy may be updated from time to time, so you may wish to check it each time you submit personal information to Gas Equipment Direct. The date of the most recent revisions will appear on this page. If any significant changes are made to this Privacy Policy, we will provide a more prominent notice. If you do not agree to these changes, please do not continue to use Gas Equipment Direct.


If you would like to contact us regarding this Privacy Policy, then please send an email to or call us on 01508 522412. Alternatively, by mail using the details provided below:

Prospect House, Loddon Industrial Estate, Loddon, Norwich, NFK, NR14 6JD, United Kingdom


To ensure that your credit/debit card is not being used fraudulently our payment providers, SagePay and PayPal, will check the address you provide along with the CV2 value you entered against the card issuer’s records. In performing these actions, your address and CV2 will be sent to the card issuers systems. The card issuer will then return a response indicating if it has matched or not. We are not responsible for the values returned.

By placing an order with Gas Equipment Direct, you accept our Terms and Conditions and consequently consent to such checks being made. Our website does not handle any part of the card processing checks. We therefore do not hold or interact with any card information you supply during the checkout process.

The only time we will have access to your payment details is when an order is placed over the phone. Once payment has been taken however, your card details are immediately shredded.


Your information may be shared internally, including with members of the HR, Accounts, Directors and IT Staff. Your information will also be shared with our couriers so we can fulfil your order and get your goods dispatched to you.

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  You can also opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a summons, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We will on send you marketing material or newsletters if you have signed up for them.


You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please send an email to or call us on 01508 522412.


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.