We want you to love your purchase from us, however if you are not entirely satisfied with the product purchased please let us know and we will work with you to make it right.
We offer all customers a 14 days return policy from the day of purchase receipt.
To be eligible for a return, the goods must be unused and in their original condition.
Please note any damages occurred in transit of the return, must be claimed back by the customer via the courier they return with.
For this reason we advise you opt for a postal service that covers the full cost of the item in the insurance policy.
How do I return my order?
Once the form below has been completed in full and sent to us, please return the goods to the following address:
Gas Equipment Direct
ID: ORDER NUMBER: / SURNAME: (Your Order Number / Surname)
Loddon Industrial Estate
Please ensure that the label on the box has your order number and surname and if possible, include the dispatch note within the box.
At present, we do not offer returns labels, so customers will need to pay the return postage for the item(s), which is non-refundable.