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on orders over £40.00 ex. VAT

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01508 522412

[email protected]

RETURNS FORM
We want you to love your purchase from us, however if you are not entirely satisfied with the product purchased please let us know and we will work with you to make it right.

We offer all customers a 14 days return policy from the day of receipt. To be eligible for a return, the goods must be unused and in their original condition. Your item does not need to be in its original packaging however if it is not, please label the box with your order number and if possible, include the dispatch note within the box.

At present, we do not offer returns labels, so customers will need to pay the return postage for the item(s), which is non-refundable.

Once the form below has been completed in full and sent to us, please await email confirmation from us authorising your return before returning the goods to the following address:

Goods In
Gas Equipment Direct
Prospect House
Loddon Industrial Estate
Loddon
Norwich
Norfolk
NR14 6JD

Once the goods have been received back, our QA Department will inspect the goods and upon successful inspection, our Accounts Department will be notified and a refund will be issued within 7 days. Please note that we refund the basic delivery cost of getting the goods to you so if you have opted for an enhanced delivery service e.g. Next Day delivery, the fee that will be refunded is the basic delivery cost (Standard delivery fee) and not the enhanced delivery fee.

Please note: We will not process a refund until the item has been received and checked at our warehouse.

If you are returning an item due to damage, fault, not as described or any other physical defect, please provide an image(s) of all relevant points of interest. This will help to assist in the speedy resolution of a return / refund / replacement. Failure to provide images depicting damage of the returning item(s) may result in a delay in this process.

If you have any further questions regarding your return, please contact us on 01508 522412, where our helpful staff will be available between 08:30 – 17:00 to resolve this issue as quickly as possible for you.
Title:
Forename:
Surname:
Order Number:
Email Address:
Contact Number:
Items being returned: Please enter the Item Code in the first box, and the Quantity in the second box.
Reason for Return:
Additional comments:
Images if item damaged:
By checking the box you agree to the
TERMS AND CONDITIONS