Gas Equipment Direct Terms and Conditions

Gas Equipment Direct, Loddon Industrial Park, Loddon, Norfolk, NR14 6JD

Phone: 01508 522 412

Email: [email protected]

VAT number: GB 362023393

Company registration number: 2700257

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Gas Equipment Direct Contract terms between Gas Equipment Direct and a Consumer

This contract is intended to be entered into with customers based in the United Kingdom who are 18 years of age or over and are a 'consumer' within the meaning of section 2 of the Consumer Rights Act 2015 in relation to the contract. By entering into the following contract with us you will be confirming that this is true.

You should read the following contract terms (‘the Terms’) carefully before placing your order to purchase any goods listed on this website (‘Goods’). It is important that you do so as, for every purchase which you make, both you (‘the Buyer’) and we, Gas Equipment Direct (‘GED’), as the sellers, will be legally bound by these Terms.

What does the Contract between us consist of?

It is our intention that these Terms together with any specifications about the Goods such as price, and description, which appear on this website, will form the whole of the contract between us. We will refer from now on to the whole contract between us (i.e. these terms together with specifications about the Goods) as ‘the Contract’.

How the Contract between us is formed

By ordering the Goods, you will be making us an ‘offer’ i.e. an offer to purchase those Goods in accordance with the Contract. We will then either ‘accept’ or ‘reject’ your offer. The dispatch by GED of all or part of the order placed will be construed as acceptance by the Company of all or part as the case may be of the Customer’s offer.

What if we do not accept your offer to buy Goods from us?

We might reject an ‘offer’, as mentioned above, for several reasons, for example, we are out of stock or the price of any Goods has changed or if you have requested delivery to a country to which we are unable to deliver. If we do not or are unable to accept your ‘offer’, we will contact you by e-mail, telephone, post or other appropriate method, to inform you of this. If your ‘offer’ is not accepted, there will be no contract between us.


Any orders which we accept are subject to availability. If we are unable to supply the Goods, we will inform you of this as soon as possible and will reimburse any payment you might have made for the Goods in full as soon as possible and in any event within 7 days of having accepted your order.


The price for the Goods will be as specified on GED’s website ( or via our eBay store or in a current promotion unless the price is for any reason incorrect or has changed. We reserve the right to change the price of any Goods at any time for any reason, including changes in commodity prices, currency exchange rate fluctuations, supplier price increases and changes in market conditions. If the price is incorrect or has changed, we will contact you by e-mail, telephone, post or other appropriate method, to inform you of this, before sending the Goods. You may then cancel your offer to purchase or confirm your offer to purchase at the revised price.


The price for the Goods is exclusive of Value Added Tax which will be charged at the current rate in the UK.


You can either pay by credit card or debit card (we accept VISA, VISA Debit, Mastercard and Maestro) PayPal, Sage Pay or by BACS payment if agreed by us. If you wish to pay by BACS payment, we may delay sending the Goods until the payment has cleared. For this reason, we ask you to add this additional time to the estimates of delivery which we give.

Amending an Order

If you have made a mistake on your order and cannot correct it in the shopping cart, please contact us and we will aim to correct this for you. If you wish to add an item to your order, or cancel an item off your order, this will only be possible if the order has not yet been dispatched.


Delivery is free for orders with a value of over £50.00 (excluding VAT) which are dispatched by GED's usual means in one consignment. Orders of £50.00 and under (excluding VAT) will incur the delivery charge specified on our Delivery Page ( These prices are not only displayed on this page, but also during the checkout process. Please be aware that certain items will carry an additional carriage charge. The items included are: MISC0049, MISC0044, MISC0044B, MISC0087, MISC0087A, ZGP32X50 and GP63X50. In the event that you have place an order for one of the items mentioned above, and the delivery charge has not automatically been updated during the checkout process, you will be contacted via Email or Phone to discuss the Shipping Method and Charge. Additional charges incurred for these items are due to the weight and size of the item, as these items are classed as 'oversized pallets or 'oversized cartons'.

We are happy to arrange for delivery of the Goods on your behalf other than by our usual means, however, any additional charges involved will need to be accepted and agreed by you.

Goods are usually delivered via Royal Mail or FedEx however Goods may occasionally be delivered via TNT or a Pallet Courier if they are too large to be sent via our usual carriers.

Whilst we make every effort to deliver goods within the estimated timescales, delays are occasionally inevitable as they may depend, among other things, on availability of the Goods and weather conditions. We shall not be liable for any delay in delivery of the Goods where the delay is beyond our control.

Although any dates quoted for delivery of the Goods are approximate only, the following delivery times are in our experience usual (

We always aim to deliver Goods as near to our estimated times as possible and in any event within 30 days of entering into a contract with you. Where we are unable to deliver the Goods within this time, we will inform you of this. You will be free in this case to cancel the Contract and we will reimburse you in full as soon as possible and in any event within 7 days of cancellation.

For delivery times to countries outside the UK, please contact us. We regret that there may be countries outside the UK to which we will not deliver Goods. Delivery to countries outside the UK will also incur additional charges, which will be discussed with yourself, prior to entering into a Contract with us.

In instances where part of the order may be unavailable whilst we await more stock, delivery may be made in instalments.

Please note that GED cannot accept responsibility if the buyer requests that the goods be left at the property unsigned for and/or in an 'unsafe' location. If the buyer requests goods to be left in a 'safe' location at their address (e.g. next to the bin, next to the side gate etc.) or with a neighbour, however claim that goods have not been recevied or have been received damaged, please note that a resolution will be under our discretion.

*In the event that the incorrect delivery address or postcode is given to us, we cannot be held liable if the goods are lost during transit, or are not delivered to yourself. If you have provided us with the incorrect information, you may be asked to pay again in order to get new goods dispatched from our warehouse.

When does responsibility for the Goods pass to you?

We will assume responsibility for the Goods while they are in transit so that if they are damaged on arrival or if they do not arrive at all, we will replace them free of charge or offer a full refund. So that we may take up the matter with the carrier within time limits which they place on us, you must inform us of any damage which has occurred in transit within 3 days of delivery to you.

Title of Goods is transferred to you once the agreed Goods have been delivered, and full payment has been received. Should the Goods be delivered, and amounts due are unpaid, GED shall have the right to seek Legal Action against you

You will be responsible for the Goods as soon as they are delivered to you. Unloading of the Goods will be at your own risk.


You can return the Goods for any reason, subject to the following conditions:

  • You do so within 30 days of the delivery of the Goods to you.*
  • The Goods are received by us in the condition they were in when we sent them.
  • You cover the cost of returning the item or compete order to us.

Subject to the above conditions, we will reimburse the cost of the Goods as soon as possible after the Goods are received and in any event within 30 days of that date. If you have returned part of an order, you will only receive a refund for the Goods. If you have returned the complete order, please note that we are only obliged to refund the basic postage cost. If you have returned an order which incurred Upgraded Delivery or Express Delivery charges, you will be refunded for the Good/s itself, and the basic delivery charge (our Standard Delivery charge found here:

In the event where items are offered free with the purchase of a full price item, both the free of charge and chargeable item must be returned for any refund to be processed.

We request that you keep all packaging materials so that you can return the Goods as they were sent to you. For full details please see our Returns Page:

*Items returned to us outside of this window may be subject to a restocking fee.

Cancellation of Order

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14-day period runs from the date on which your complete order has been delivered. This 14-day period is the time you must decide whether to cancel, you then have a further 14 days to send the goods back.

To cancel your order in accordance with these rights, please send an e-mail to: [email protected] and provide us with a brief explanation as to why you wish to cancel your order. You will be responsible for returning the goods to us at your own expense and to ensure that all goods are reasonably cared for and packed adequately to protect against damage.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we may make a reasonable reduction in value to cover our losses. Alternatively, if the item is damaged beyond repair, we may not be able to offer a refund, and the losses will have to be claimed against the courier you used.

We cannot be held responsible for any parcels lost in the post, therefore please make sure all returns are sent by recorded delivery and you keep your receipt as proof of postage.

If you have made a mistake on purchase and wish to cancel the order before it is dispatched, please contact us by email or phone as quickly as possible.


In addition to your statutory rights, all goods supplied by GED come with a warranty of 12 months starting from the date of delivery. If your goods develop a fault within the warranty period, we will repair or replace the item for you, and if we are unable to do this, we will offer you a refund.

All our warranty policies exclude items that have become defective due to misuse, installation by a non-qualified person, accidental damage or any reason other than manufacture fault. If an item is found to be without fault on its return to GED, we will return the item to you for a small charge.

Faulty Goods

Faulty Goods may be referred to as an item of unsatisfactory quality, not fit for purpose or not as described. Faulty Goods should be notified to us in writing within 30 days from the date you took ownership of the goods. After 30 days, we may refuse a refund however you will still be offered the right to a repair or a replacement item, if the good/s are found to be faulty.

If a defect develops after the first six months, the burden is on you to prove that the product was faulty at the time the goods were delivered to you. In practice, this may require some form of expert report, opinion or evidence of similar problems or defects across the product range.

Such goods will not form the basis of any claim for work done or for any loss, damage or expense whatsoever arising directly or indirectly from such a claim. Goods must be accepted by GED as defective.

Where goods have a manufacturing fault the item must be labelled detailing the nature of the fault. In some instances, there may be a time delay in raising a refund, replacement or repair, as the product may need to be checked by the manufacturer’s technical department.


For damages or shortages, we must be notified in writing within 24 hours of delivery. Non-receipt of the whole consignment must be notified to GED within 14 calendar days from date of dispatch. Claims outside these periods may not be accepted. No responsibility can be accepted for damaged material or burst parcels on delivery unless GED are immediately notified by Email or Phone. “Unchecked” may not be accepted by GED or the chosen carrier(s).

You are requested to make us aware of any noticeable damage to any package(s) within 24 hours of delivery otherwise any claim for a replacement or credit may not be accepted. Reasonable proof of any damage must be provided as evidence. Once reasonable proof has been received, we will then review the evidence and act accordingly.

If the Goods are faulty or damaged, the customer shall notify the us within three working days of delivery. We may at our discretion either: offer to replace or repair any Goods that are damaged or defective upon delivery; or cancel the contract (or part of the contract affected) and refund to the Customer the amount paid for the Goods in question.

The Customer shall have no claim for shortages in a delivered consignment unless the Company is notified in writing within three working days of delivery.

If a complaint is not made within 3 working days then the Goods shall be deemed to have been delivered in all respects in accordance with the contract.


GED will not be held responsible or liable for losses which are indirect. By indirect losses, we mean; loss of profits or loss of contracts, damage to any property or damage to anyone else and personal injury which you or someone else might suffer which is not a result of our own negligence. For any items that must be installed or set-up by a registered gas engineer and have instead been carried out by yourself or an unqualified person, we will not be held liable. For any losses caused as a result of late delivery, we will not be held responsible as mentioned in these Terms, our delivery dates are estimates only.  

Errors or omissions

Whilst we will make every effort to ensure that the information on this website, including anything in the Contract and in any correspondence from us to you, is accurate, complete and up to date, we cannot guarantee this. If we do make any mistakes, we apologise for any inconvenience which this might cause, and we would be grateful if you could point them out to us as soon as possible. We do reserve the right to correct any mistakes without there being any liability on our part.

Use of this website

Please read the following terms and conditions carefully before continuing to use this web site


Any intellectual property rights arising in respect of this web site's design, text, graphics, the selection and arrangement thereof, underlying source code, software and all other material (the 'Content') on this web site belong to the Company and/or its licensors.

Permission is hereby granted to electronically copy and store (but not on any server or other storage device connected to a network) and print individual pages of the Content on paper (but not photocopy them) from this web site only for the purposes of placing an order with the Company or in connection with an existing order. Any other use of the Content, including reproduction for purposes other than that hereby authorised, such as modification (including the removal of copyright or trade mark notices), distribution or republication is prohibited.


The Company makes no warranty that the information accessible via this web site is accurate, complete or current.

The Company shall, unless specifically stated otherwise, not be liable for any damages or loss arising out of or in connection with the use of the Company's web site including (but not limited to) direct or indirect consequential loss, loss of data, income or profit, loss of or damage to property and claims of third parties.

Gas Equipment Direct Contract terms between Gas Equipment Direct and a Business

Gas Equipment Direct, Loddon Industrial Park, Loddon, Norfolk, NR14 6JD

Phone: 01508 522 412

Email: [email protected]

VAT number: GB 595260125

Company registration number: 2700257

1.General - All goods supplied by us are supplied on the following terms and conditions and no variations hereof or term inconsistent herewith shall have effect unless such variation or term is expressly accepted by us in writing under the hand of an officer of the Company, or a person authorised to sign on behalf of the Company.

2.Acceptance - Unless previously withdrawn or otherwise specified by us in writing our quotations are open for acceptance within 30 days from the date on which they are made.

3.Prices - We reserve the right to vary our prices without notice and unless otherwise expressly specified in our quotation, goods are supplied at the price ruling at the date of dispatch.

4.Payment -

(a)Unless otherwise agreed payment for Goods for delivery within the United Kingdom shall be due at the time of or before dispatch from our works except where Goods are dispatched C.O.D. Subject to satisfactory trade reference a credit account may be opened by you in which case payment shall be due not later than 30 days from date of delivery. In the case of credit account customers punctual payment is a condition precedent to further deliveries and in no case is any deduction allowed.

(b)In the case of orders for delivery outside the United Kingdom unless otherwise agreed with you to the contrary payment shall be due as soon as we notify you that the Goods are ready for shipment and no Goods will be shipped until payment has been received by us in full.


(a)Unless otherwise agreed Goods for delivery within the United Kingdom will be dispatched and the cost of the Goods plus carriage will be invoiced to the Buyer on the day of dispatch. A request will need to be made in order to receive this VAT receipt.

(b)In all cases dates quoted by us for delivery are subject to confirmation by us at the time your order is placed.

(c)We will use our best endeavours to deliver promptly and in accordance with the times stated by us, but all such times must be treated as estimates only and we shall be under no liability for any failure or delay in dispatch or delivery nor for any loss or damage whatsoever arising there out.

(d) Next Day Delivery Options - Orders must be placed and received before 12:00pm. Mon-Fri deliveries only - no Saturday deliveries. Dispatches and Deliveries will not be made on Bank Holidays.

6.Title and Risk

(a) Full and complete property in and title to the Goods will remain with the Seller until full payment is received by the Seller of the price therefore and of all other amounts due from the Buyer to the Seller. Until such payment the Buyer shall have possession of the Goods as a fiduciary agent for the Seller and shall store the Goods in such a way as to enable them to be identified as the property of the Seller. The Buyer shall not remove, alter or render illegible identification marks on the Goods or packing materials.

(b)Where the Buyer is purchasing the Goods for re-sale or hire the Buyer shall be entitled to resell or hire the Goods to a third party in the ordinary course of its business subject to the Buyer satisfying the following conditions for so long as any amount remains due to the Seller:

[i]The Buyer shall on behalf of the Seller make a written record identifying Goods sold or hire pursuant to each transaction the name and address of the customer to whom such Goods are sold or hired and the site at which such Goods are located. Such record shall be the property of the Seller and shall be open for inspection on request.

[ii]Where the Goods are hired to a third party the terms of hire shall be in such form as the Seller shall designate or approve or if no such form is designated or approved shall provide for the hire to determine forthwith upon the Buyer taking or suffering any of the steps specified in paragraph (c)[i] of this Condition.

[iii] The Buyer shall upon written request from the Seller assign to the Seller all the rights and claims which the Buyer may have against its customers arising from any such resale or hire.

(c) If the Buyer

[i] Enters into a Deed of Agreement or becomes bankrupt or compounds with his creditors or has a receiving order made against him or if (being a Company) an order is made or a resolution is passed for the winding up of the Buyer or if a receiver or administrator is appointed of any of the Buyer's assets or undertaking or if circumstances arise which entitled the Court of a creditor to appoint a receiver or manager or which entitled the Court to make an Administration Order or a Winding Up Order or if the Buyer takes or suffers any similar action in consequence of debt;

[ii]commits any breach of this or any contract between the Seller and the Buyer;

the right of the Buyer to resell or hire the Goods under paragraph (b) of this Condition shall determine forthwith and the Seller may without prejudice to any of his other rights stop any Goods in transit and/or suspend further deliveries and/or determine the rights of the Buyer under this Condition and/or by notice in writing to the Buyer to determine the contract and/or require the Buyer to repossess and deliver up the Seller any Goods title to which remains with the Seller.

Where Goods title to which remains with the Seller form part of an installation using or intended to use a consumable product the Seller reserves the right to make arrangements to continue the supply of the consumable product without repossessing the Goods.

(d)The Seller reserves the right to repossess any Goods of which payment is overdue and thereafter to resell the same and for this purpose and for the purpose of taking possession of the records maintained by the Buyer for the Seller pursuant to this Condition hereby grants an irrevocable right and license to the Seller and its agents to enter upon all or any of its premises with or without vehicles during normal business hours. This right shall continue to subsist notwithstanding the termination of the contract for any reason and is without prejudice to any accrued rights of the Seller thereunder or otherwise.

(e)Risk in the Goods shall pass to the Buyer on the earlier of delivery or dispatch of the Goods by the Seller to the Buyer.

(f)Where the Goods are sold for delivery outside the United Kingdom the foregoing provisions of this Condition shall not apply. Such Goods shall be sold on an FOB basis or on the basis of such other international trade term shall be agreed in writing. The meaning of the term FOB or any other international trade term shall be that contained in Incoterms as revised from time to time.

7.Notification of Damage or Loss

(a) In case of alleged shortage or damage you must endorse the driver's receipt accordingly and submit a written claim to us and to the carriers within three days after delivery. Written notice of non-delivery must be given to us within ten days after the date of dispatch of the Goods to you as notified in our advice note and/or in our invoice. Claims made outside these time limits cannot be entertained.

8.Notification of Incorrect goods

(a) If you receive goods which are not as ordered, you must notify us within 7 working days or receipt. If confirmed as incorrect these goods are to be returned at the Buyers expense. Any claim outside this time limit will not be considered.

9. Cancellation

(a)Goods returned to the Company without the written consent of a director of the Company will under no circumstances be accepted for credit. Where the Company accepts the return of Goods it shall do so on such terms as it considers appropriate, including at its discretion the charge of a handling fee.

10. Recommendations, Illustrations, Specifications etc.

(a) Recommendations regarding the use of the Goods supplied to us are based on tests and experience and are considered to be reliable. However, since the conditions under which such tests are applied and to which they may subsequently be subjected when in service are beyond our control, we do not guarantee except as specified in Condition 9 hereof the results obtained, nor can we guarantee the accuracy of any specification, illustrations, drawings or other particulars of our Goods combined in any of our catalogues, price lists, advertisements or any other publication issued by us.

(b) Where possible all goods will be supplied from manufacturers with formal quality assurance accreditation. However, some overseas manufacturers do not yet have any quality assurance standards and we reserve the right to supply Goods from these Manufacturers unless otherwise specified by our customers.

11. Warranty

(a) In the event that any of the Goods are found defective as a result of any fault or defect which occurred during Manufacture of the Goods, we will provide such reasonable assistance to the Buyer as may be required in pursuing any claim against the Manufacturer of the Goods. Any defective goods to be returned at the Buyers expense.

(b) In addition to our obligations in Condition 9 (a).

we will provide a 12 months warranty on all products sold and will at our option either repair or replace the defective Goods. Any Goods repaired or replaced by us will be subject to the conditions with any necessary alterations PROVIDED ALWAYS THAT the Buyer:

[i] First satisfies that the Goods were properly handled, stored or properly used for their intended purpose after they were delivered to

the Buyer.

[ii] Has notified us in writing of any defect within seven days of discovery of such defect.

[iii] Shall not recover any amount under this Warranty in excess of the value of the defective item.

12. Instalments - In the case of Orders for delivery of Goods by instalments each instalment shall be deemed to be sold under a separate Contract and payment for each instalment is to be made on the due date as a Condition Precedent to future deliveries.

13. English Law English Law shall apply, and any dispute shall be settled in the English Courts.

The purchaser of a product from Gas Equipment Direct shall ensure that:

The product complies with and if fitted, is fitted in accordance with, the requirements of the country or jurisdiction in which it is used or fitted.

If the product is fitted, the fitter shall be competently trained or qualified to perform the task.