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Terms and Conditions (Consumers)

Gas Equipment Direct, Loddon Industrial Park, Loddon, Norfolk, NR14 6JD.

If you need to contact us, please e-mail us at

VAT number: GB 595260125

Company registration number: 2700257

Phone: 01508 522 412

Please view our Privacy Policy here.

Making a contract with us

When you place an order with us, you are making an offer to buy goods, this order is placed on the basis of these terms and conditions. We will send you an e-mail to confirm that we have received your order, but no contract will exist until we send you an “acceptance of order” email and customer invoice.

How to place an order

Placing an order with us is very straight forward, simply find the item(s) you wish to purchase and add them to your shopping cart. Once you have selected all the items you wish to purchase, click on the checkout button where you will be asked for a few details to complete the order.

We accept payment via credit and debit card, as well as PayPal. If you prefer not to pay online, you can call us on 01508 522 412 to make a card payment over the phone. Alternatively, you can pay via cheque, again simply call us for an order number.

If you have made a mistake on your order and cannot correct it in the shopping cart, contact us and we will correct it for you.

You will then receive a “confirmation of order” email, this is to indicate that we have received your order and will process it shortly.


Delivery charges are based on the weight of products ordered. The majority of orders are sent via Royal Mail or DPD with larger orders being sent via palletised delivery. Delivery charges will be automatically calculated at checkout.

Please be aware that certain items will carry an additional Carriage charge. The items included are: MISC0049, MISC0044, MISC0044B, MISC0087, MISC0087A, ZGP32X50 and GP63X50. If you have placed an order for this item, you will be contacted straight away to discuss the Shipping Method and Charge. If you call us to place an order for any of these items the price will be POA. The reason for this additional charge is due to the weight and size of the item, as these items are classed as 'oversized pallets or 'oversized cartons'. 

We will always aim to deliver the goods within your requested timescales, and in any event within 30 days of entering into a contract with you, in the unlikely event where we are unable to deliver the goods within 30 days we will contact you and you will be free to cancel the contract and we will reimburse you within 48 hours of cancellation.

You will receive a confirmation email once your goods have been dispatched.


Title Of Goods

Is only transferred when payment has been received for all amounts due and owing. Should amounts due be unpaid, Gas Equipment Direct shall have the right to enter the customer’s premises during ordinary business hours and take possession and remove such of its goods as are in the customer’s possession. If the goods have been sold by the customer before all payments have been made to Gas Equipment Direct, the customer must hold the proceeds arising from such a sale as trustee for Gas Equipment Direct until all payments due have been made. In the event of a customer being placed in Receivership or Liquidation it is not the intention of the parties hereto, that a Receiver or Liquidator be empowered to sell Gas Equipment Direct goods save where all payments due and owing to Gas Equipment Direct by the customer have been paid in full.

Returned Goods

TRADE ACCOUNTS: Goods which have been correctly supplied and are returned for credit, will only be credited less a 15% handling charge less carriage at cost. All items must be in a re-saleable condition and in their original packaging.

CONSUMER/STANDARD ACCOUNTS: Under the Consumer Protection (Consumer Contracts Regulations 2013) consumers have the right of cancellation and can return goods within 14 days of receipt to receive a credit (consumer is responsible for any return costs). If the consumer wishes to cancel their order, Gas Equipment Direct must be notified in writing, this includes fax and email, as soon as possible within 14 calendar days of receipt. Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

In the event where items are offered free with the purchase of a full price item, both the free of charge and chargeable item must be returned in order for any refund to be processed.

Goods will be returned at the customers expensive, and customers will not be reimbursed for these charges.

Faulty Goods

Should be returned by the buyer to Gas Equipment Direct within 14 calendar days of receipt of goods. Such goods will not form the basis of any claim for work done or for any loss, damage or expense whatsoever arising directly or indirectly from such a claim. Goods must be accepted by Gas Equipment Direct as defective. Gas Equipment Direct reserves the option to repair goods, or to replace them with goods similar to those ordered.

Where goods have a manufacturing fault the item must be labelled detailing the nature of the fault. In some instances, there may be a time delay in raising the credit, as the product may need to be checked by the manufacturer’s technical department.


For damages or shortages, we must be notified in writing within 2 days of delivery. Non-receipt of the whole or part of the consignment must be notified to Gas Equipment Direct within 14 calendar days from date of dispatch. Claims outside these periods may not be accepted. No responsibility can be accepted for damaged material or burst parcels on delivery unless Gas Equipment Direct are immediately notified by email or phone. “Unchecked”, “Damaged” or “Shortage” will not be accepted by either Gas Equipment Direct or the chosen carrier(s) unless otherwise agreed.

Cancellation Policy

Under the Consumer Protection (Consumer Rights Act 2015), customers have the right of cancellation and can return goods within 14 working days after delivery of the goods. Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

To cancel your order in accordance with these rights, please send an e-mail to:- or call us on 01508 522 412 and provide us with a brief explanation as to why you wish to cancel your order.

You will be responsible for returning the goods to us at your own expense and to ensure that all goods are reasonably cared for and packed adequately to protect against damage.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we may make a reasonable reduction in value to cover our losses. Alternatively if the item is damaged beyond repair, we may not be able to offer a refund, and the losses will have to be claimed against the courier you used.

We cannot be held responsible for any parcels lost in the post, therefore please make sure all returns are sent by recorded delivery and you keep your receipt as proof of postage.

Once we receive the goods back, we will arrange for you to receive your refund within 7 days.

If you have made a mistake on purchase and wish to cancel the order before it is dispatched please contact us by email or phone as quickly as possible.

Returns Policy

Consumer Rights (Consumer Rights Act 2015, as amended):

If you wish to return goods which you believe are not of a satisfactory quality, fit for their intended purpose or not as described, please telephone us on 01508 522412 to discuss your return options. Alternatively, please fill out our Returns Form found at the top of our website.

Customer Services: 01508 522412

Email: (Monday to Friday, 08.30am - 17:00pm)

Please note you must contact us before returning any part. This way your return can be logged and processed promptly once it arrives back. Failure to do so may result in a delay.

You will be expected to provide a detailed explanation of the issue and provide photos or evidence in support of your claim. We will be unable to further process the return until we have received this.

If you are returning an item because it is faulty/damaged, we may ask you to return the goods at your own expense initially, but after we have had a reasonable opportunity to examine the goods and we agree that the goods are/were faulty or not as described when sold, we will then either issue a total refund (including return postage) or repair or replace the goods as directed by you.

In the event we consider goods have been returned because of customer misuse or because of fair wear and tear, rather than under your above statutory rights, we will contact you to arrange for the goods to be returned to you at your own cost. Alternatively, your refund may be refused if we are unable to re-sell/re-use the goods due to damaged caused by yourself or the courier you selected to use.

Any items which are returned after 14 days will not be refunded / exchanged unless it has been previously agreed.

If goods are returned without agreement you may be contacted to cover the postage cost to return the item to yourself.

We aim to process returns within 48 business hours of receipt of the return, but please allow up to 7 days for any exchange / refund.

If you wish to return an item/s as you have incorrectly ordered or have ordered an item and find it does not fit or is not what you need, you have the right to contact us within 14 days of receipt. Once the return request has been approved, you will have an additional 14 days to return the item/s to us. If you notify us of a return/cancellation outside of the 14 days, or if you do not return the item/s within 14 days of confirmation of a return, your request may be denied and we may not be able to offer a refund on the returned goods.

If your return is successful, once the goods have been received back at our warehouse, they will be inspected and if they are in their original condition, a refund will be processed within 7 days, for the item cost and the delivery cost. Please note however that we only refund the basic delivery cost of getting the goods to you in the first place. If you opted for an enhanced delivery service e.g. Next Day, we will only refund the basic cost which is our Standard delivery fee.

Damaged items

You are requested to make us aware of any noticeable damage to any package(s) within 24 hours of delivery otherwise any claim for replacement or credit may not be accepted. Reasonable proof of any damage must be provided as evidence. Once reasonable proof has been received, we will then review the evidence and act accordingly.


In addition to your statutory rights under the Consumer Rights Act 2015, as amended, all goods supplied by Gas Equipment Direct come with a manufacturer’s warranty of 12 months from date of manufacture, to be free from defects in materials and workmanship under normal use and service.

The purchaser of a product from Gas Equipment Direct shall ensure that :

  1. The product complies with and if fitted, is fitted in accordance with, the requirements of the country or jurisdiction in which it is used or fitted.
  2. If the product is fitted, the fitter shall be competently trained or qualified to perform the task.

Privacy Policy

Gas Equipment Direct (Gas Equipment Direct, GED, we or us) is committed to ensuring that your privacy is protected in connection with using this website.

This policy explains how we may use the information we collect about you and how you can limit the use of that information if you prefer.

What information is collected

When buying goods from us, we need to know some basics, including your name, postal address, e-mail address, telephone number, credit card number and expiry date. We also need your e-mail address to send you information about the status of your order.

We gather this information to allow us to process any orders you make and, if you have requested us to, to send you our newsletter or e-mail offers. The relevant information is then used by us to communicate with you on matters relating to the conduct of your account and the dispatch of the goods or services ordered.

We may also wish to provide you with information about special features of our website or any other services, offers or products we think may be of interest to you. We will ask you if you want to receive this information in advance and if you have elected not to receive such information, it will not be sent to you. In any communication from us, you can easily remove yourself from future distribution by following the "unsubscribe" link in the mailing or by contacting us by e-mail or telephone. We will act on your instructions immediately.

Except as otherwise stated in this policy we will never pass on or provide your information to any third-party company, unless you have expressly permitted us to do so.

Our use of cookies

We use cookies (defined below) on our website to enhance your visit. If you do not wish to accept cookies your web-browser should be configured to notify you and/or reject cookies -


A system whereby a message is given to your web browser by our web server. This message is stored by your browser in a text file. Each time the browser requests a page from the server, this message is sent back. A cookie's main objective is to identify users and personalise their visit by customising web pages for them, for example by welcoming them by name next time they visit the same site.

Please be aware that this site requires the use of cookies to function correctly. If you elect for your browser to reject cookies, you may find that this site will not work correctly.

Cookies are never used by this site to gather or store personal or sensitive information about you.

How we protect your information and personal details

The internet is not always secure. However, we have put in place various security procedures to ensure the safety of your information as set out below :-

  1. Web site firewall: Host company's own custom firewall
  2. Web site secure certificate: 128bit Secure Socket Layer (SSL)

Updating your details

If any of the information that you have provided to us changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your subscription to our newsletter, please log into your account and make any necessary changes.

We wish to only maintain accurate and up to date information. You can check and amend all the information we currently hold about you by logging into your account and making any necessary changes.

Your consent

By submitting your information, you consent to the use of that information as set out in this privacy policy.

If we change this privacy policy we will post the changes on this page and may place notices on other pages of the website (such as the home page), so that you may be aware of the information we collect and how we use it. We will also e-mail you should we make any changes so that you may consent to our use of your information in any revised way.

Continued use of this website will signify that you agree to any such changes.

How to contact us

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments, please send us an e-mail or contact us using the link in the information panel.


Use of this website is subject to and implies acceptance of our Terms and Conditions.

Changes to these terms

These terms apply to your order. We may change our terms and conditions at any time, so please check these terms each time you order from us.

Terms and Conditions (TRADE ACCOUNTS)

Please read these terms carefully, and print and keep a copy of them for your reference.

About Us

This website is owned by:

Gas Equipment Direct, Loddon Industrial Park, Loddon, Norfolk, N14R 6JD.

If you need to contact us, please e-mail us at

VAT number: GB 595260125

Company registration number: 2700257

Phone: 01508 522 412

1.General - All goods supplied by us are supplied on the following terms and conditions and no variations hereof or term inconsistent herewith shall have effect unless such variation or term is expressly accepted by us in writing under the hand of an officer of the Company, or a person authorised to sign on behalf of the Company.

2.Acceptance - Unless previously withdrawn or otherwise specified by us in writing our quotations are open for acceptance within 30 days from the date on which they are made.

3.Prices - We reserve the right to vary our prices without notice and unless otherwise expressly specified in our quotation, goods are supplied at the price ruling at the date of dispatch.

4.Payment -

(a)Unless otherwise agreed payment for Goods for delivery within the United Kingdom shall be due at the time of or before dispatch from our works except where Goods are dispatched C.O.D. Subject to satisfactory trade reference a credit account may be opened by you in which case payment shall be due not later than 30 days from date of delivery. In the case of credit account customers punctual payment is a condition precedent to further deliveries and in no case is any deduction allowed.

(b)In the case of orders for delivery outside the United Kingdom unless otherwise agreed with you to the contrary payment shall be due as soon as we notify you that the Goods are ready for shipment and no Goods will be shipped until payment has been received by us in full.


(a)Unless otherwise agreed Goods for delivery within the United Kingdom will be dispatched and the cost of the Goods plus carriage will be invoiced to the Buyer on the day of dispatch. A request will need to be made in order to receive this VAT receipt.

(b)In all cases dates quoted by us for delivery are subject to confirmation by us at the time your order is placed.

(c)We will use our best endeavours to deliver promptly and in accordance with the times stated by us, but all such times must be treated as estimates only and we shall be under no liability for any failure or delay in dispatch or delivery nor for any loss or damage whatsoever arising there out.

(d) Next Day Delivery Options - Orders must be placed and received before 12:00pm. Mon-Fri deliveries only - no Saturday deliveries. Dispatches and Deliveries will not be made on Bank Holidays.

6.Title and Risk

(a) Full and complete property in and title to the Goods will remain with the Seller until full payment is received by the Seller of the price therefore and of all other amounts due from the Buyer to the Seller. Until such payment the Buyer shall have possession of the Goods as a fiduciary agent for the Seller and shall store the Goods in such a way as to enable them to be identified as the property of the Seller. The Buyer shall not remove, alter or render illegible identification marks on the Goods or packing materials.

(b)Where the Buyer is purchasing the Goods for re-sale or hire the Buyer shall be entitled to resell or hire the Goods to a third party in the ordinary course of its business subject to the Buyer satisfying the following conditions for so long as any amount remains due to the Seller:

[i]The Buyer shall on behalf of the Seller make a written record identifying Goods sold or hire pursuant to each transaction the name and address of the customer to whom such Goods are sold or hired and the site at which such Goods are located. Such record shall be the property of the Seller and shall be open for inspection on request.

[ii]Where the Goods are hired to a third party the terms of hire shall be in such form as the Seller shall designate or approve or if no such form is designated or approved shall provide for the hire to determine forthwith upon the Buyer taking or suffering any of the steps specified in paragraph (c)[i] of this Condition.

[iii] The Buyer shall upon written request from the Seller assign to the Seller all the rights and claims which the Buyer may have against its customers arising from any such resale or hire.

(c) If the Buyer

[i] Enters into a Deed of Agreement or becomes bankrupt or compounds with his creditors or has a receiving order made against him or if (being a Company) an order is made or a resolution is passed for the winding up of the Buyer or if a receiver or administrator is appointed of any of the Buyer's assets or undertaking or if circumstances arise which entitled the Court of a creditor to appoint a receiver or manager or which entitled the Court to make an Administration Order or a Winding Up Order or if the Buyer takes or suffers any similar action in consequence of debt;

[ii]commits any breach of this or any contract between the Seller and the Buyer;

the right of the Buyer to resell or hire the Goods under paragraph (b) of this Condition shall determine forthwith and the Seller may without prejudice to any of his other rights stop any Goods in transit and/or suspend further deliveries and/or determine the rights of the Buyer under this Condition and/or by notice in writing to the Buyer to determine the contract and/or require the Buyer to repossess and deliver up the Seller any Goods title to which remains with the Seller.

Where Goods title to which remains with the Seller form part of an installation using or intended to use a consumable product the Seller reserves the right to make arrangements to continue the supply of the consumable product without repossessing the Goods.

(d)The Seller reserves the right to repossess any Goods of which payment is overdue and thereafter to resell the same and for this purpose and for the purpose of taking possession of the records maintained by the Buyer for the Seller pursuant to this Condition hereby grants an irrevocable right and license to the Seller and its agents to enter upon all or any of its premises with or without vehicles during normal business hours. This right shall continue to subsist notwithstanding the termination of the contract for any reason and is without prejudice to any accrued rights of the Seller thereunder or otherwise.

(e)Risk in the Goods shall pass to the Buyer on the earlier of delivery or dispatch of the Goods by the Seller to the Buyer.

(f)Where the Goods are sold for delivery outside the United Kingdom the foregoing provisions of this Condition shall not apply. Such Goods shall be sold on an FOB basis or on the basis of such other international trade term shall be agreed in writing. The meaning of the term FOB or any other international trade term shall be that contained in Incoterms as revised from time to time.

7.Notification of Damage or Loss In case of alleged shortage or damage you must endorse the driver's receipt accordingly and submit a written claim to us and to the carriers within three days after delivery. Written notice of non-delivery must be given to us within ten days after the date of dispatch of the Goods to you as notified in our advice note and/or in our invoice. Claims made outside these time limits cannot be entertained.

8.Notification of Incorrect goods. If you receive goods which are not as ordered, you must notify us within 7 working days or receipt. If confirmed as incorrect these goods are to be returned at the Buyers expense. Any claim outside this time limit will not be considered.

9.Recommendations, Illustrations, Specifications etc.

(a) Recommendations regarding the use of the Goods supplied to us are based on tests and experience and are considered to be reliable. However, since the conditions under which such tests are applied and to which they may subsequently be subjected when in service are beyond our control, we do not guarantee except as specified in Condition 9 hereof the results obtained, nor can we guarantee the accuracy of any specification, illustrations, drawings or other particulars of our Goods combined in any of our catalogues, price lists, advertisements or any other publication issued by us.

(b) Where possible all goods will be supplied from manufacturers with formal quality assurance accreditation. However, some overseas manufacturers do not yet have any quality assurance standards and we reserve the right to supply Goods from these Manufacturers unless otherwise specified by our customers.


(a) In the event that any of the Goods are found defective as a result of any fault or defect which occurred during Manufacture of the Goods, we will provide such reasonable assistance to the Buyer as may be required in pursuing any claim against the Manufacturer of the Goods. Any defective goods to be returned at the Buyers expense.

(b) In addition to our obligations in Condition 9 (a).

we will provide a 12 months warranty on all products sold and will at our option either repair or replace the defective Goods. Any Goods repaired or replaced by us will be subject to the conditions with any necessary alterations PROVIDED ALWAYS THAT the Buyer:

[i] First satisfies that the Goods were properly handled, stored or properly used for their intended purpose after they were delivered to

the Buyer.

[ii] Has notified us in writing of any defect within seven days of discovery of such defect.

[iii] Shall not recover any amount under this Warranty in excess of the value of the defective item.

11 Instalments - In the case of Orders for delivery of Goods by instalments each instalment shall be deemed to be sold under a separate Contract and payment for each instalment is to be made on the due date as a Condition Precedent to future deliveries.

12 English Law English Law shall apply, and any dispute shall be settled in the English Courts.

The purchaser of a product from Gas Equipment Direct shall ensure that:

The product complies with and if fitted, is fitted in accordance with, the requirements of the country or jurisdiction in which it is used or fitted.

If the product is fitted, the fitter shall be competently trained or qualified to perform the task.